Refund and Returns Policy

Shopping terms


This website is operated by WATERSPORTS MALLORCA S.L. with address at C/Xoriguer-4, 3,3, 07181Calvia, Illes Balears, Spain with CIF B57802613, telephone (+34) 658 747 011 and email throughout the site, the terms “we” and “our” refer to WATERSPORTS MALLORCA.

Watersports Mallorca offers this website for sales online , including all information, tools and services available from this site to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices set forth herein.

By visiting our site and/or purchasing any service from us, you are participating in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and conditions and the policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or content contributors.


Acceptance of Buyer’s order, commencement of any work, or execution of any act by Seller that implies compliance with the Purchase Order shall be deemed as Seller’s approval of the terms and conditions set forth herein.


Except in the case of an agreement to the contrary, the performance of the services will be made at the address indicated in the Purchase Order.


The products will be made once the Buyer presents himself with the ticket purchased/printed or with QR/on the beach in the period from May 1 to October 25 of the year of acquisition.


The Pricing Conditions indicated in the Purchase Order shall have the defined meaning. All prices include VAT.


Purchases of services provided by the company are accepted with the understanding that all persons are normally in good health and capable of meeting the physical demands of visiting the attraction. The use of life jackets is mandatory and they are provided before the activity.
WATERSPORTS MALLORCA is not responsible for the activities. We are just an agency that sells water sports. Water sports in effect are run by other companies whose details can be found on each beach.


Payment will be made in advance in the purchase order on the website.

Once the service purchased at one of the company’s locations has been completed, refunds are not allowed.

In the event that the service purchased for refunds has not been carried out for reasons and changes on our part, the refund can be requested via email:


From time to time, we need to make changes and correct errors and other details both before and after reservations have been confirmed and cancel confirmed reservations and we reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we offer you the choice of the following options:
(A) the acceptance of the modified agreements or
(B) exchange for an alternative offer ticket from us. If the alternate date chosen is less expensive than your original, you’ll be refunded the difference, but if it’s more expensive, you won’t be asked to pay more
(C) cancel or accept the cancellation in which case you will receive a full refund of all monies you have paid to us through the same channel that the payment was made.
Please note that the above options are not available on any change made that is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the aforementioned options. We regret that we cannot pay any expenses, costs or losses suffered by you as a result of any change or cancellation.



“Force Majeure” means, for the purposes of these conditions, the existence of any contingency, circumstance or cause that is beyond the control of the party invoking it, including, among others, the following circumstances: imposition or submission to a law, regulation, decree, order or request of any authority (national, state, autonomous, provincial or municipal), confiscation, riots, war, fires, floods, earthquakes, storms, rains, explosives, strikes, closures, to obtain raw materials, equipment , diesel oil. If due to Force Majeure either of the Parties cannot comply with an obligation of the Purchase Order, said Party is exonerated from its compliance, provided that the Party notifies the other party, indicating the co

beginning and the nature of the Force Majeure situation. The Party invoking Force Majeure must send immediate notification after the end of the Force Majeure cause.


In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, the personal data provided by the Seller will become part of the supplier file by the Buyer, whose objectives are to maintain the contractual relationship. , the control and management of purchases and their corresponding payments. The Buyer will treat said data with the utmost confidentiality, assuming the commitment not to use it for any other purpose than that for which it was obtained, and to store it taking the appropriate measures to guarantee its security and avoid its unauthorized alteration, loss, processing or access. The Buyer will maintain professional secrecy regarding the aforementioned personal data, even after the contractual relationship has ended.


In the event of a discrepancy between the texts in Spanish and the texts in any other language related to the order, the text in Spanish will prevail.


This relationship will be governed by Spanish law. The parties expressly waive any other forum or jurisdiction to which they are entitled, and agree to submit to the courts of Palma any difference or litigation related to the validity, interpretation, fulfillment or execution of the Purchase Order and the General Purchase Conditions, as well as as the acts or transactions included in it.

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